Terms of Service

Last updated: 2026-05-30

1. Acceptance of Terms & Account Registration

By accessing and using Vanguard Servers services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services. When registering an account, you are strictly required to provide your real, accurate name, billing address, email address, and phone number. We reserve the right to request verification of this information at any time, and providing fake or inaccurate details may result in immediate account suspension or termination.

2. Service Provision

Vanguard Servers provides various hosting services including, but not limited to, web hosting, VPS, dedicated servers, and domain registration. We reserve the right to modify or discontinue any service with proper notice to our clients.

3. Acceptable Use Policy

Clients are prohibited from using our services for illegal activities, distributing malware, sending spam, or engaging in DDoS attacks. Any violation may result in immediate suspension or termination of your account without a refund.

4. Billing and Refunds

We offer a strict 24-hour full refund policy for new services. To accommodate fraud prevention and purchase verification, this 24-hour window strictly begins only after your server has been fully activated and provisioned, not at the time of checkout. Please note that we do not offer free trials. We reserve the right to refuse any refund request within the 24-hour window if the service was abused, or if it is determined that the service was purchased without the genuine intention of maintaining a subscription (e.g., using the 24-hour window to temporarily host an official project). After this initial 24-hour active period, all payments are strictly non-refundable. Invoices are generated prior to the billing period, and failure to pay may result in service interruption.

5. Limitation of Liability

Vanguard Servers is not liable for any data loss, downtime, or damages resulting from the use of our services. We highly recommend that all clients maintain their own off-site backups. For your convenience and peace of mind, we offer affordable backup solutions that can be added to your service if required.

6. Acceptable Use and Suspensions

Vanguard Servers strictly prohibits the use of cracked plugins, illegal software, cryptocurrency mining, or any actions that harm or compromise the data of other users. If it comes to our attention that your project or server is engaging in these activities, your services will be terminated immediately without a refund.

7. Billing Cycle

Our standard billing month is defined as every 28 days. To ensure uninterrupted service and for your convenience, invoices may be generated and sent via email prior to the due date, encouraging early payment to save time. Additionally, automatic charges may be processed up to one day before the official due date to prevent any accidental service interruptions or late fees.

8. Support and Response Times

We strive to provide fast and efficient support. Our standard support operating hours are Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time (EDT/EST). During these business hours, ticket response times generally range from 1 to 8 hours depending on the status and priority level of the ticket. We are officially closed for general support on weekends (Saturday and Sunday). However, at our sole discretion, we may make exceptions and provide weekend support for specific orders if it was previously disclosed and agreed upon that deployment or critical action would occur during that time.

9. AI-Powered Features and Support

Vanguard Servers provides AI-driven tools within our game server panels to offer insights into server performance and automated support at no additional cost. By using these services, you consent to the processing of relevant server metrics and support queries by our AI systems to deliver these features. AI-generated insights are provided "as is," and while we strive for accuracy, Vanguard Servers is not liable for any actions taken based on AI recommendations.